Celeste, Sri Lanka’s largest and fastest growing on demand online supermarket was first founded in 2020 during the Covid-19 pandemic to fulfil the basic requirements of the community by delivering Fresh Produce and essentials.

Join our team at Celeste Daily as a Customer Experience Specialist and become a crucial part of our customer service operations. We're seeking enthusiastic individuals who are ready to deliver exceptional service to our valued customers.

Key Responsibilities:

• Handle incoming calls, emails, and chats from customers regarding inquiries, orders, and support issues.
• Provide timely and accurate information to customers, ensuring their satisfaction with our services.
• Assist in resolving customer complaints and concerns with professionalism and empathy.
• Maintain detailed records of customer interactions and transactions.

Requirements:

• Excellent communication skills in English & Sinhala
• Strong problem-solving abilities and customer-oriented mindset.
• Ability to work on a roster basis, including weekends.
• Previous experience in a customer service role is preferred.

Benefits:

• Competitive salary package.
• Opportunities for growth and career development.
• Dynamic and supportive work environment.

Preferred Candidate:

• Male candidates preferred for weekend roster basis.