Role Overview

As the General Manager, you will be responsible for overseeing Daily operations, Ensuring seamless client interactions, and Maintaining compliance while driving process improvements. This role requires strong leadership, problem-solving abilities, and a commitment to excellence in multi-client RCM service delivery.

Key Responsibilities

• Lead operations, ensuring smooth execution of daily tasks while addressing escalations and operational challenges.
• Provide strategic direction and support to Team Leads, intervening in complex cases to drive resolutions.
• Oversee client meetings and operational discussions, ensuring structured execution and timely interventions when required.
• Review and refine presentations, reports, and email communications to maintain accuracy and alignment with client expectations.
• Conduct regular evaluations of RCM processes, including End-of-Day (EOD) reports, to maintain efficiency and adherence to industry best practices.
• Monitor performance reviews across teams, ensuring standardization and consistency in evaluation criteria.
• Establish and refine protocols, workflows, and documentation to support operational efficiency and compliance.
• Drive continuous process enhancements to improve service delivery and optimize team performance.
• Assist in business development activities, handling foundational work such as Opportunity Assessments (SOAs) and research to support sales and expansion initiatives.
• Guide and mentor Senior Managers, Manager, Assistant Managers, Team Leads, Assistant Team Leads (ATLs), fostering a performance driven culture, accountability, and continuous learning.

Ideal Profile

• 10+ years of RCM experience, with at least 5+ years in a senior leadership role.
• Expertise in the full RCM spectrum (Account Management, Denial Management, Billing, Credentialing, etc.).
• Proven ability to manage multi-client operations, drive process improvements, and uphold compliance standards.
• Strong leadership, analytical, and problem-solving skills.
• Experience in process automation, compliance, and sales enablement.