Job Role:

• Identify whether a transaction is valid or fraudulent and behaviors to detect suspicious activities that could indicate fraud.
• Examine any cases of actual or suspected fraud and noncompliance.
• Contact customers via telephone to verify transactions.
• Handle and respond to fraud-related inquiries and concerns from customers promptly and professionally.
• Identify fraud patterns and communicate these to team members and management.
• Customer Success Communication.
• Collaborate with cross-functional teams to implement fraud prevention measures and strategies.

Skills & Qualifications:

• G.C.E Advanced Level or equivalent or minimum two years experience in the Card payment industry.
• Proven experience in fraud prevention or related roles.
• Familiarity with fraud detection software, tools, and industry best practices
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
• Ability to work shift basis and shifts are subject to change based on the needs of the business.