About the Company:

We are a global leader in materials science and digital identification solutions, with a specialized focus on apparel, footwear, and retail industries. Operating in over 50 countries and 115 locations across six continents, we deliver intelligent, creative, and sustainable solutions that elevate brands and enhance global retail supply chain performance. Our offerings include graphic tickets, tags, labels, embellishments, and packaging solutions designed to captivate consumers, alongside advanced RFID-enabled inventory and loss prevention solutions, price management, global compliance, and brand security technologies. With annual revenues of $1.6 billion, our division empowers businesses to optimize operations while advancing sustainability and innovation.

In Indonesia, we support a diverse range of customers in the apparel, footwear, home textiles, and sports goods sectors. Our manufacturing sites in BIIE Lippo Cikarang, West Java, and Candi Industrial Estate, Semarang, Central Java, serve as strategic hubs to meet the needs of exporters across the country. Leveraging our global expertise and local presence, we are committed to driving growth, efficiency, and sustainability for our partners in the Indonesian market and beyond.

We are seeking a Senior Field Service Engineer to lead technical service operations based in Semarang. This position requires a blend of hands-on technical expertise, team leadership, and customer-focused service excellence. You’ll be instrumental in driving high-performance standards, system optimization, and customer satisfaction across a range of advanced technology solutions.

Key Responsibilities

• Lead and mentor a team of field engineers, serving as the technical escalation point.

• Oversee complex installations, integrations, and troubleshooting of advanced equipment and systems.

• Collaborate cross-functionally to deliver tailored technical solutions and optimize customer systems.

• Utilize data, remote diagnostics, and digital tools to drive proactive maintenance and reduce downtime.

• Build and maintain strong customer relationships while ensuring service satisfaction.

• Promote safety compliance and contribute to continuous improvement in service processes and tools.

• Maintain accurate service documentation and report technical insights for internal use.

Job Requirements:

• Willing to work at Semarang, Indonesia.

• Bachelor's degree in Industrial, Electrical, or Mechanical Engineering, or equivalent experience/certification.

• At least 5 years of experience in field service roles, including 2+ years in a senior or leadership capacity.

• Strong background in remote support tools such as AR/VR diagnostics and virtual assistance platforms.

• Familiarity with advanced technologies including RFID, RPA, IoT, and complex labeling/printing systems.

• Fluent in English (spoken and written).

• Excellent interpersonal and leadership skills, with a customer-first mindset.

• Ability to communicate complex technical information to non-technical stakeholders.

• Proficient in troubleshooting both mechanical and software-related issues.

• Analytical mindset with experience using service data and ticketing systems to drive performance improvements.

Preferred Skills

• Project management skills with the ability to prioritize tasks and manage multiple projects.

• Experience in industrial or manufacturing environments, preferably within the apparel supply chain.

• Strong safety awareness and understanding of regulatory compliance in technical field work.