Authentication & Authorization Technologies: Red Hat Single Sign-On, Red Hat Built of Keycloak, Keycloak

Key Responsibilities:

• Resolve L2 and L3 tickets related to RedHat SSO.
• Perform patching support and apply security fixes.
• Monitor capacity and performance of the RedHat SSO environment.
• Troubleshoot issues by collaborating with cross-functional teams.
• Conduct product upgrades and document technical runbooks and SOPs.
• Ensure compliance with disaster recovery requirements
• Maintain and update technical documentation.
• Coordinate with vendors for technical issue resolution.

Requirements:

• Proven experience in supporting RedHat SSO environments.
• Strong understanding of AWS Cloud
• Familiarity with ITIL framework and service management best practices.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong communication and documentation skills.