RedHat SSO Support Engineer

Seven Arc Info Systems
ContractSingaporeSGD 9,000 - 9,300/month

Authentication & Authorization Technologies: Red Hat Single Sign-On, Red Hat Built of Keycloak, Keycloak

Key Responsibilities:

  • Resolve L2 and L3 tickets related to RedHat SSO.
  • Perform patching support and apply security fixes.
  • Monitor capacity and performance of the RedHat SSO environment.
  • Troubleshoot issues by collaborating with cross-functional teams.
  • Conduct product upgrades and document technical runbooks and SOPs.
  • Ensure compliance with disaster recovery requirements
  • Maintain and update technical documentation.
  • Coordinate with vendors for technical issue resolution.

Requirements:

  • Proven experience in supporting RedHat SSO environments.
  • Strong understanding of AWS Cloud
  • Familiarity with ITIL framework and service management best practices.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong communication and documentation skills.

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