Job Description:

We’re looking for a results-driven AI Workflow & Automation Specialist to implement and manage voice AI agents and automation workflows for our global clients. You will be responsible for setting up voice flows, integrating CRMs, and building multi-step automations that connect calling platforms to marketing and operations systems. This is a hands-on role focused on implementation, testing, and optimization—not model training

Key Responsibilities:

• Implement AI voice agents using platforms like Synthflow and Twilio
• Build and maintain workflow automations using Make.com, Zapier, and n8n
• Integrate data from AI agents into CRMs
• Set up post-call workflows: trigger webhooks, update custom fields, tag contacts, and manage call logic
• Work with cross-functional teams to understand user journeys and optimize flows
• Maintain clean, scalable systems with error handling and logging
• Create SOPs and documentation for each workflow setup

Required Qualifications:

• Hands-on experience with no-code/low-code tools (Make.com, Zapier, n8n)
• Experience building workflows around AI or voice tools (e.g., Synthflow, Twilio)
• Comfortable working with webhooks, API connections, and custom field mappings
• Basic understanding of AI voice technology and how to structure conversation flows
• Strong problem-solving skills and attention to detail
• Good written and verbal communication skills

Preferred Qualifications:

• 2+ years in marketing ops, sales ops, CRM implementation, or automation
• Familiarity with WhatsApp integrations or voice-to-text transcription tools
• Experience managing integrations across multiple products
• Working knowledge of JSON, basic scripting (JavaScript or Python a plus)
• Experience in fast-paced client service or agency environment

Bonus Skills:

• Knowledge of AI-powered customer service flows or chatbots
• Interest in voice AI trends, LLMs, and prompt optimization
• Experience with educational or healthcare CRMs is a plus