Proven analytical abilities with solid experience in a Production Support setting.
Strong SQL and Unix shell scripting
Incident, problem, and service Outage management experience is Plus.
Good Communication and Articulation Skills
Familiarity with Teradata or Hadoop is a plus.
Familiarity with job scheduling is a plus
Roles/Responsibilities
Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
Provide operational support and ensure SLI of Applications
Troubleshoot Batch Issues & root causes to Mitigate Impacts to SLA
Proactively Identify and Identify opportunities for preventive Maintenance
Respond on time to the queries raised by various business units
Provide Timely updates (Status, Progress, Issues, Resolutions) to Business Stakeholders
Participate in Disaster Recovery and Business Continuity exercise