Customer Relations Manager (WR01)

Swivel Group
Full-timeSri Lanka

Swivel Group , headquartered in Australia is best known for building and implementing custom solutions for businesses to enable them to innovate, scale and compete at a global standard. We've been around since 2019, with a team growing beyond 160+ employees that help us challenge and innovate for our partners across the software, digital, and finance landscapes.

Our Brands : Swivel Tech, Swivel Finance, Swivel Talent, and Swivel Foundation

Role Description :We're launching a unique service to help homeowners turn their idle houses, villas, and apartments into profitable short-term rentals through platforms like Airbnb. Our mission is to help property owners unlock income potential while offering guests a curated, high-quality experience.

We're looking for a mature, enthusiastic, and hands-on individual—possibly a university student or someone seeking a career change—who’s passionate about travel, design, and people.

Responsibilities:

  • Build warm, trustworthy relationships with homeowners and maintain close consultation throughout onboarding
  • Travel between properties (primarily in the Western and Southern Provinces) to coordinate staging and inspections
  • Support in property setup: staging, aesthetic upgrades, and functional checklists
  • Prepare simple, engaging property guidebooks (places to eat, drink, visit nearby)
  • Liaise with and coordinate third-party vendors for maintenance issues
  • Be on-call for urgent issues and guest support when required
  • Acquire new customers: identify and onboard new property owners
  • Maintain a high level of service and communication for both hosts and guests
  • Provide feedback on design, photography, and layout from a guest experience point of view

Qualifications:

  • Outgoing and people-first personality
  • Fluency in English & Sinhala (Tamil is a plus)
  • Mature and dependable: able to work independently and solve problems on the go
  • Strong customer service skills and professional communication
  • A good eye for minimalist, modern design and cleanliness
  • Some experience or interest in hospitality, real estate, interior design, or marketing
  • Working knowledge of Canva or basic design tools for guidebooks
  • Flexibility in work hours, including occasional weekends
  • Valid driver’s license and willingness to travel between properties
  • Experience in handling clients or coordinating teams/vendors is a bonus

Engagement

  • Full -time, permanent

Work model

  • Hybrid

What We Can Offer You:

  • A dynamic and supportive working environment
  • Full medical benefits
  • Training & Development
  • Flexible and hybrid working arrangements
  • Attractive remuneration

Work Culture

Swivel promotes a culture of positivity, openness, growth, collaboration, and fairness within our work environment. Individual development matters to us. We put in a sincere effort to help our team grow on professional and personal levels.

Swivel Values

Trust: A confident relationship in our staff, that would adhere to transparency and honesty in our dealings

Innovation: Initiative, collaboration, challenging the industry and continuously evolving

Premium: Top talent, going above and beyond and treating your workplace as your own business

Respect: Everyone matters and so do their ideas

Team: Be supportive, welcoming, community, family-oriented and as strong as our weakest

Our Channels

Website - https://swiveltech.io

Instagram - https://www.instagram.com/swivel.group/

Facebook - https://www.facebook.com/swivelgroupau

LinkedIn - https://www.linkedin.com/company/swivelgroupau/

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