Position: Business Operations Analyst- Residential Services, Gurugram

Department: Operations | Role: Full-time | Experience: 2 to 5 Years | Number of Positions: 1 | Location: Gurugram

Skillset:

Business Operations, CRM, Power BI, Tableu, Excellent English Communication Skills

Job Description:

1. Operational Efficiency

 Continuously assess and improve business processes to ensure optimal operational performance.

 Identify and implement strategies to streamline workflows and reduce operational costs.

2. Forecasting Accuracy

 Partner with the Sales team to collect and validate data for monthly, quarterly, and half-yearly forecasts.

 Enhancing forecasting models and methodologies to improve accuracy and reliability.

3. Accounts Receivable Management

 Coordinate with Sales to follow up on receivables across various intervals.

 Develop and implement strategies to minimize outstanding receivables and optimize cash flow.

4. Invoicing Support

 Provide timely and accurate support to the Sales team during invoicing cycles.

 Ensure that all invoice processes align with business and compliance standards.

5. Reporting and Communication

 Create and share weekly reports with managers summarizing forecasting, billing, and receivable status.

 Conduct business reviews (weekly, monthly, and quarterly) and provide recommendations based on data insights.

6. Data Administration and Auditing

 Administer core business tools and conduct regular audits to maintain data accuracy and integrity.

 Develop training materials and deliver sessions to support the adoption of new tools and processes.

7. Dashboard Maintenance

 Build and maintain performance dashboards across individuals, markets, and teams.

 Ensure dashboards provide real-time insights across various time intervals (weekly to yearly).

8. Ad Hoc Analysis

 Conduct deep-dive analysis as requested to answer specific business queries.

 Present findings with clear, actionable recommendations to aid strategic decisions.

9. Data-Driven Reporting

 Aggregate, analyze, and visualize data to support senior management with clear, concise reports.

 Promote data-led decision-making across the organization.

10. CRM Alignment and Collaboration

 Work in tandem with the Regional CRM support team on system enhancements and integrations.

 Ensure business applications and CRM systems are seamlessly aligned and operationally effective.

11. Continuous Professional Development

 Engage in ongoing learning through training programs, workshops, and certifications.

 Stay informed on industry best practices, analytical tools, and emerging business trends.

Qualifications:

 Bachelor’s degree in business administration, Operations, Finance, Data Analytics, or a related field.

 2-4 years of experience in business operations, analytics, or a similar role.

 Strong proficiency in Microsoft Excel, Power BI/Tableau, and CRM platforms (e.g., Salesforce).

 Excellent analytical, organizational, and communication skills.

 Ability to work cross-functionally and manage multiple priorities under tight deadlines.

 Strong attention to detail and a passion for process improvement and data accuracy.

Additional Information:

5 days WFO opportunity.

Required Qualification:

Graduate, Master of Business Administration (M.B.A.) / Bachelor of Business Administration (B.B.A.)

With a Top UK Real Estate MNC