Required Qualifications

• Fluency in English & Sinhala Languages
• Fluency in Tamil will be an added Qualification
• Positive Interpersonal Skills
• Team Player
• Ability to take leadership and accountability
• Supportive, Flexible and Dedicated Personality
• Adaptive and with a growth mindset

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a courteous and efficient manner
• Handle outbound calls for follow-ups, promotions, or feedback collection as needed
• Provide accurate, valid, and complete information using the right methods/tools
• Resolve customer complaints, offer solutions, and follow up to ensure resolution
• Maintain records of customer interactions, process customer accounts, and file documents
• Meet personal/team performance targets and call handling quotas
• Follow communication scripts, policies, and procedures
• Collaborate with team members and other departments to ensure smooth service delivery