Role Overview

We are seeking a dedicated and detail-oriented Executive – IT & Master Data to assist in daily IT operations, backend systems, sales channel coordination, and cross-functional stakeholder support.

Key Responsibilities

• Assist in daily IT operations and troubleshooting tasks
• Monitor ERP and backend systems; log and escalate issues as necessary
• Coordinate with outlets and internal departments to gather data and resolve operational/system-related concerns
• Liaise with external vendors (ERP providers, hardware suppliers) for implementation tasks and support requests
• Support onboarding of new systems and tools, including basic training and update rollouts
• Perform accurate and timely data entry and documentation
• Manage backend functions for digital sales channels (UberEats, PickMe, Daraz, etc.)
• Ensure smooth coordination between IT, operations, sales, and key stakeholders

Qualifications & Skills

• Diploma or HND in IT or a related discipline
• Strong communication and coordination skills
• Familiarity with ERP systems, POS systems, and e-commerce platforms is an added advantage
• Proficiency in Office365, Excel/Google Sheets for reporting and data entry
• Self-motivated, proactive, and willing to take ownership of tasks
• 1–2 years previous experience in a similar support or coordination role is a plus