Associate Functional Lead – ERP & Business System
Dilmah Ceylon Tea Company

Associate Functional Lead – ERP & Business System
We are looking for a proactive and detail-oriented Associate Functional Lead to drive ERP and business system enhancements. This role will bridge user requirements with technical teams to ensure seamless implementation and high-performance business systems.
KEY RESPONSIBILITIES
- Conduct detailed requirement-gathering sessions with key stakeholders.
- Prepare comprehensive project documentation, including Functional Requirement Documents (FRD).
- Design and map process flowcharts to visualize workflows and system interactions.
- Coordinate and manage development of wireframes through to final sign-off.
- Oversee project progress from initiation to delivery, ensuring deadlines are met.
- Manage User Acceptance Testing (UAT) and coordinate end-user training.
- Provide analytical support to identify and resolve system-related issues.
- Develop Oracle SQL queries (preferred but not mandatory).
- Create and manage reports using tools like Fast Reports or Crystal Reports.
- Engage effectively with internal and external stakeholders across departments.
- Manage multiple tasks and switch priorities as business needs evolve.
CANDIDATE PROFILE
- Degree in Information Technology, Business Systems, or a related field.
- Minimum 3years experience in a similar role.
- Experience with ERP systems (Axpert,SAP,Oracle preferred) and report generation tools (Fast reports, Crystel Reports preferred).
- Strong analytical, coordination, and communication skills.
- Ability to work independently and collaboratively in a dynamic environment.
- Project management certification (e.g., PMP or equivalent) will be considered an added advantage.