Job Overview: We are seeking a dynamic and results-driven Operations Manager to oversee the day-to-day running of Shirohana’s flower shops. The ideal candidate will have a background in a design-related field, strong leadership skills, and a proven ability to manage people, drive sales, and ensure operational excellence across multiple outlets.

Key Responsibilities:

• Oversee the daily operations of all Shirohana flower shops to ensure smooth, efficient, and profitable performance.
• Conduct regular shop visits to assess standards, customer experience, and operational efficiency.
• Monitor and evaluate the performance of shop managers, florists, and support staff.
• Lead and motivate teams to achieve sales targets, maintain service quality, and uphold brand standards.
• Review shop layouts, displays, and product presentations to ensure creative and effective merchandising.
• Identify opportunities to increase sales, improve customer engagement, and grow profitability.
• Provide regular performance and sales reports to management with clear recommendations.
• Coordinate with HR, logistics, and purchasing teams to ensure shops are well-staffed, stocked, and maintained.
• Implement operational policies and ensure compliance with company standards.
• Support training and development for managers and florists to enhance skills and performance.

Requirements:

• Degree or diploma in a design-related field (interior design, fashion, visual arts, floristry, or similar).
• Proven experience in retail operations management, preferably in a multi-store setup.
• Strong leadership and people management skills with the ability to inspire and hold teams accountable.
• Business acumen with a track record of achieving sales and operational goals.
• Excellent organizational and problem-solving skills; able to “get things done.”
• Strong communication and reporting skills.
• Flexibility to travel between shop locations and adapt to a fast-paced environment.

Personal Attributes:

• Creative eye with appreciation for design and aesthetics.
• Confident leader with a proactive, hands-on approach.
• Results-oriented, decisive, and reliable.
• Strong interpersonal skills and the ability to build relationships across teams.