JOB RESPONSIBILITIES

• Develop and implement automation tools to streamline workflows and reduce manual intervention
• Address complex technical issues escalated from first-level support, ensuring minimal downtime
• Investigate production issues and customer complaints to identify underlying causes and implement corrective actions
• Work closely with cross-functional teams, including engineering, product, and customer support, to resolve issues and improve processes
• Monitor system performance and suggest enhancements to improve efficiency and reliability

JOB REQUIREMENTS

• A degree in Engineering, Computer Science, or related field
• 3+ years of experience in operations or a related technical role
• Strong problem-solving and critical thinking skills
• Familiarity with automation technologies
• Excellent communication and interpersonal abilities