For over 30 years, City Pharmacy Limited Group of Companies has been the forefront of retailing across Papua New Guinea. The Company's well - known household brands incldue City Pharmacy, City Pharmacy Wellness Clinic, City Pharmacy Medical Lab Supplies, Hardware Haus Limited, Real Rewards Plus, DFS(Prouds) PNG Limited, Jack's of PNG and CPL Foundation. From everyday groceries,medical supplies, apparels and DIY tools. We cater to a wide range of needs.

The Assistant Branch Manager plays a key role in supporting smooth retail operations. This includes maintaining accurate inventory records, promptly identifying and resolving issues, overseeing staff, and assisting with customer service on the shop floor. In the absence of the Branch Manager, the Assistant Branch Manager will take full responsibility for overseeing the branch’s operations.

Responsibilities:

• Monitor the sales team to ensure adherence to company standards in delivering excellent customer service.
• Manage and oversee inventory at the branch.
• Drive sales performance in collaboration with the sales team and Heads of Departments (HODs).
• Supervise various store areas, including the back gate, dispatch, and warehouse.
• Work closely with Stock Controllers and GIA Clerks on receiving stock, checking deliveries, and following up on discrepancies with the warehouse, local suppliers, and category buyers.
• Identify and resolve branch stock discrepancies (negatives).
• Submit back-order reports to Branch Managers, Buyers, and Senior Managers.
• Manage and plan activities for the Corporate Sales Team (B2B visits).
• Perform routine maintenance checks on company vehicles and forklifts (e.g. mileage, servicing, fitness certificates).
• Collaborate with Branch Managers to order fast-moving stock items.
• Coordinate timely and efficient deliveries.
• Conduct regular market price comparisons.
• Ensure health and safety standards are maintained throughout the branch.

The ideal candidate for this role should possess the following qualifications and attributes:

• Bachelor’s degree in Business Management or related field.
• Proven 3 -5 years or more of managerial experience, or a similar role.
• Proven experience as a Retail Assistant Manager or similar position.
• Familiarity with financial and customer service principals.
• Leadership, organizational abilities and a people person.
• Proactive approach and knack for solving problems.

General Skills:

• Leadership & Team Management
• Customer Service Excellence
• Problem-Solving & Decision-Making
• Organizational & Time Management Skills.
• Communication & Interpersonal Skills

All applications are to be submitted in a single file PDF format(not more than 10mb in size) and must be addressed to:

The Coordinator - People & Culture

Hardware Haus Limited

P.O Box 2310, Port Moresby,NCD 121

Application Deadline: 5.00pm,10 October 2025