Blanket Care provides personalized in-home and residential elder-care services across Sri Lanka - combining compassionate caregiving with professional clinical oversight. We are looking for a General Manager - Operations to take ownership of daily operations, ensure smooth service delivery, and help design the systems that will allow Blanket Care to scale.

This is a COO-track position, ideal for someone with solid operational experience who’s ready to step into broader leadership responsibilities over the next 12–18 months.

Key Responsibilities

• Operations & Service Delivery
• Oversee daily operations of both in-home care and the residential facility (Blanket Homes).
• Coordinate caregiver scheduling, client onboarding, and day-to-day service flow.
• Monitor service quality, client satisfaction, and caregiver performance.
• Maintain smooth coordination between the nursing, admin, and finance teams.

Process & Systems

• Implement and refine SOPs for care delivery, hygiene, and safety.
• Introduce digital tools (scheduling, reporting, payroll, and client tracking).
• Identify operational bottlenecks and suggest improvements to management.

Finance & Administration

• Track expenses, procurement, and petty cash with accuracy and transparency.
• Support billing, collections, and basic reporting on revenue and costs.
• Assist in budgeting and cost-efficiency initiatives.
• Compliance & Risk Management
• Ensure all licenses, inspections, and compliance requirements (PHSRC/PDHS) are met.
• Maintain accurate client and caregiver documentation.
• Enforce safety and emergency protocols.

Team & Culture

• Supervise caregivers, nurses, and support staff with empathy and structure.
• Lead daily huddles, resolve operational challenges, and maintain discipline.
• Promote a positive, transparent, and learning-focused workplace culture.
• Performance Indicators
• Client satisfaction and retention
• Caregiver attendance and reliability
• Operational cost efficiency
• Compliance checklist completion
• Payroll and reporting accuracy
• Occupancy rate (for Blanket Homes)

Qualifications

• 4+ years of experience in operations, preferably in healthcare, hospitality, or service management.
• Strong coordination, communication, and problem-solving skills.
• Familiarity with HR, scheduling, and basic finance workflows.
• Comfortable with digital tools (Excel, Notion, or scheduling platforms).
• Bachelor’s degree in Management, Nursing Administration, or related field.

Compensation & Growth

• Competitive salary based on experience.
• Performance-linked bonus after probation.
• Clear path toward promotion into a COO role as the company expands.