For over 30 years, City Pharmacy Limited Group of Companies has been the forefront of retailing across Papua New Guinea. The Company's well - known household brands include City Pharmacy, City Pharmacy Wellness Clinic, City Pharmacy Medical Lab Supplies, Hardware Haus Limited, Real Rewards Plus, DFS(Prouds) PNG Limited, Jack's of PNG and CPL Foundation. From everyday groceries,medical supplies, apparels and DIY tools. We cater to a wide range of needs.

As the Branch Manager, the individual is in charge of the operations and business growth of the branch assigned to. The individual is also expected to assign and direct all work performed in the branch and to supervise all areas of operation. The individual is expected to manage staff, foster a positive environment, and ensure customer satisfaction and proper branch operation. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.

The individual is expected to have an expensive experience in understanding consumer needs and the retail environment. The goal is to increase sales and profitability of business to drive sustainable growth.

Key Responsibilities:

• Ensure daily shop opening and closing procedures are followed.
• Maintain a clean, safe, and presentable branch environment.
• Oversee fleet management and ensure delivery schedules are met.
• Monitor and manage branch inventory, including stock availability and counts.
• Supervise staff attendance, performance, and task delegation.
• Conduct regular staff meetings to improve communication and service delivery.
• Support team development and ensure adequate manpower coverage.
• Drive branch sales and achieve monthly budget and gross profit targets.
• Ensure high standards of customer service and client satisfaction.
• Monitor and implement promotions effectively.
• Ensure timely stock replenishment and manage KIL items availability.
• Conduct mini and extra stock counts; investigate variances.
• Collaborate with Stock Controller on discrepancies and cyclic counts.
• Submit accurate and timely daily, weekly, and monthly reports.
• Track and follow up on back orders and negatives with Category Managers.
• Analyze sales margins and business development activities.
• Monitor debtors and collections; liaise with Accounts team.
• Ensure financial targets are met and cost controls are in place.

Qualifications/Experience:

• Bachelors Degree in Business Administration, marketing or related field.
• 3+ years of proven experience as branch manager or similar role.
• Solid knowledge of managing hardware,procurement, suppy chain and or marketing, and sales principles.
• Proficient in MS Suit Applications, ERP System (Pronto Xi is a plus).

General Skills:

• Excellent verbal and communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills
• Leadership and human resources management skills.
• Results driven and customer focused.
• Familiarity with industry’s rules and regulations.
• Sufficient knowledge of modern management techniques and best practices.

All applications are to be submitted in a single file PDF format(not more than 10mb in size) and must be addressed to:

The Coordinator - People & Culture

City Pharmacy Limited

P.O Box 1663, Port Moresby,NCD 121

Application Deadline: 5.00pm, 14 November 2025