Job Overview:

We are looking for energetic and customer-focused Call Center Agents to join our growing team. The ideal candidates will handle inbound and outbound calls, provide exceptional customer service, and ensure a positive customer experience while meeting performance targets.

Key Responsibilities:

• Handle incoming and outgoing calls in a professional and courteous manner.
• Provide accurate information about products, services, or inquiries.
• Resolve customer complaints and ensure customer satisfaction.
• Maintain up-to-date knowledge of company offerings and policies.
• Record and update customer information in the database accurately.
• Follow communication scripts, guidelines, and procedures effectively.
• Meet or exceed daily/weekly call targets and performance metrics.
• Collaborate with team members and report feedback to supervisors.

Key Skills:

• Excellent verbal communication in English and Sinhala/Tamil (multilingual ability is a plus).
• Active listening and problem-solving skills.
• Strong customer service orientation.
• Ability to work under pressure and handle difficult calls professionally.
• Basic computer literacy and familiarity with CRM systems.
• Time management and attention to detail.
• Positive attitude and team spirit.

Requirements:

• Minimum O/L qualification (A/L preferred).
• Prior experience in a call center or customer service role is an advantage.
• Willingness to work on rotational shifts (including weekends or night shifts if required).