Senior Executive/Executive - Customer Support

Ceylon Business Appliances (Pvt) Ltd
Full-timeDehiwala, Dehiwala-Mount Lavinia, Sri Lanka

Responsibilities:

  • Monitor and update POS deployments, breakdowns, and supervise terminal setups/configurations
  • Follow up on day-to-day operational tasks with clients to ensure smooth service delivery
  • Coordinate with project coordinators on clients-related POS projects and initiatives
  • Prepare and share periodic updates/reports with clients as per agreed timelines
  • Collect and manage return terminals and related accessories from the field staff

Requirements :

  • Diploma/Bachelor's degree in IT, Business, or related field will be an added advantage
  • Basic technical skills, including POS systems, hardware/software troubleshooting, MS Office proficiency
  • 1-2 years in POS operations, IT support, banking services, or customer coordination will be an added advantage
  • Strong communication, analytical thinking, organizational ability, and multitasking under pressure
  • Detail-oriented, customer-focused, a team player, and open to occasional client site visits

What we offer :

  • An attractive gross salary
  • Corporate insurance cover
  • Proven career growth based on the performance
  • Opportunity to work with leading global brands

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