Responsibilities :

• Provide timely & effective support to customers via phone/email, addressing inquiries and resolving issues promptly
• Resolve customer complaints and issues with professionalism and empathy
• Prepare detailed and accurate estimations for customers based on their specific needs and requirements
• Liaise with internal teams to ensure customer needs are met efficiently and effectively
• Prepare reports as per the superiors' requirements

Requirements :

• G.C.E. O/L with a related certificate level qualification
• Sound problem solving ability and attention to detail
• Good verbal communication skills (Sinhala/English)
• Basic computer literacy including the MS Office package
• Ability to multitask and prioritize effectively

What we offer :

• An attractive gross salary
• Corporate insurance cover
• Proven career growth based on the performance
• Opportunity to work with leading global brands