Job Purpose:

The Senior Executive - Quality Assurance is responsible for managing quality audit reviews of external academic partners, ensuring compliance with ISO 9001:2015 standards, and identifying and reporting non-compliance issues. The role supports continuous improvement initiatives and ensures the organization maintains high-quality standards across all collaborations.

Key Responsibilities:

External Partner Quality Audit

• Manage and coordinate quality audit reviews of external partners, including OCN London, Pearson, LMU (Continuous Monitoring of Touchpoints), and KU Validations.
• Monitor partner compliance with contractual and regulatory quality standards.
• Conduct follow-up reviews and ensure corrective actions are implemented.

Quality Documentation & Compliance

• Prepare and maintain all required quality documents in compliance with ISO 9001:2015 standards.
• Ensure all QA records, audit reports, and process documents are complete, accurate, and up to date.
• Assist in developing and updating Standard Operating Procedures (SOPs) and QA manuals.

Non-Compliance Identification & Reporting

• Identify, document, and report non-compliance issues across internal processes and partner operations.
• Recommend corrective and preventive actions (CAPA) to address gaps.
• Support management in monitoring the effectiveness of corrective actions.

Collaboration & Support

• Liaise with internal departments and external partners to facilitate audits and quality initiatives.
• Provide guidance and training on QA processes and compliance requirements.
• Participate in continuous improvement projects to enhance QA processes and operational efficiency.

Qualifications & Experience:

• Education: Bachelor’s degree in Business Administration, Education, or related field.
• Experience: Minimum 2–3 years in quality assurance, audit coordination, or compliance, preferably in higher education or TNE (Transnational Education) contexts.