Job Title: Recovery Officer

Location: Moratuwa

Job Summary:

We are looking for a motivated and disciplined Recovery Officer to manage and recover outstanding payments from clients. The ideal candidate will maintain strong client relationships while ensuring timely collections, accurate record-keeping, and adherence to company policies.

Key Responsibilities:

• Contact clients to follow up on overdue payments via calls, emails, and in-person visits.

• Maintain accurate records of collections, outstanding amounts, and payment schedules.

• Negotiate payment plans and settlements with clients when necessary.

• Coordinate with internal teams (Accounts, Sales, Legal) regarding recovery matters.

• Monitor and report on recovery performance, trends, and potential risks.

• Ensure compliance with company policies and legal guidelines during recovery processes.

• Resolve client queries and provide excellent customer service while recovering dues.

Requirements:

• Minimum 1–3 years of experience in collections, recovery, or accounts.

• Strong communication, negotiation, and interpersonal skills.

• Ability to handle challenging situations professionally and calmly.

• Organized and detail-oriented with good record-keeping skills.

• Basic computer skills (MS Office, ERP, or CRM systems).

• Result-driven and self-motivated with a proactive approach.