Job Title: Investigation & Recovery Officer

Location: Wattala Employment Type: Full-Time

Job Summary

We are seeking a proactive Investigation & Recovery Officer to handle customer follow-ups, investigate pending cases, and recover outstanding information or dues. The candidate will engage with customers via phone and ensure accurate case handling while maintaining professional communication.

Key Responsibilities

• Conduct outbound calls to customers regarding pending investigations or recovery matters.
• Gather and verify information related to disputed transactions/accounts.
• Maintain detailed and accurate case documentation in the system.
• Coordinate with internal teams to resolve customer concerns efficiently.
• Follow compliance and company policies throughout the process.
• Achieve assigned performance targets in productivity and case closure rate.
• Maintain a professional and courteous approach in all customer interactions.
• Escalate complex cases to relevant departments when required.

Skills & Qualifications

• Strong communication skills in English and Sinhala/Tamil (as required).
• Good listening, negotiation, and analytical skills.
• Basic computer literacy and data entry skills.
• Ability to stay calm and handle sensitive situations professionally.
• Prior experience in call center, customer service, collections, or finance is an added advantage.
• Willingness to work in shifts if needed.

What We Offer

• Attractive salary + performance incentives.
• Training and career development opportunities.
• Supportive and collaborative work environment.