Job Title: Contact Center Executive – Banking Process

Location: Wattala

Employment Type: Full-Time

Job Summary

We are seeking experienced Call Center professionals to join our Banking / Financial Services voice process. The ideal candidate will have at least 1 year of experience in a call center or BPO environment, with strong customer handling skills and the ability to deliver high-quality service over the phone.

Key Responsibilities

• Handle inbound and/or outbound customer calls related to banking products and services
• Assist customers with inquiries, account-related support, and issue resolution
• Provide accurate information while maintaining a professional and courteous tone
• Update and maintain customer records accurately in the system
• Adhere to call scripts, compliance guidelines, and internal processes
• Meet individual and team KPIs including call quality, productivity, and customer satisfaction
• Escalate complex or unresolved issues to relevant departments
• Ensure confidentiality of customer and company information
• Contribute positively to team targets and work culture

Required Skills & Qualifications

• Minimum 1 year experience in a Call Center / BPO / Banking voice process
• Excellent communication skills in English
• Sinhala or Tamil communication is an added advantage
• Strong listening, problem-solving, and customer-handling skills
• Basic computer knowledge and ability to work with CRM systems
• Ability to work under pressure and manage call volumes
• Willingness to work in shifts if required

What We Offer

• Competitive salary + performance-based incentives
• Stable banking / financial process
• Career growth and professional training opportunities
• Friendly, supportive, and performance-driven work environment