Job Title: Call Support Assistant – Customer Service (Work From Home - US Shift 07:30AM to 04:30PM)

Location: Philippines

Mode: Remote (Work From Home)

Overview

We are seeking a proactive and detail-oriented Call Support Assistant to support our communication, sales, and customer engagement efforts. The ideal candidate will be responsible for managing inbound and outbound calls, maintaining accurate records, and supporting data reporting and CRM/ERP updates. This role requires strong communication skills, organizational abilities, and a customer-focused approach to ensure smooth interactions and reliable operational support across the team.

Key Responsibilities

•Make outbound calls and handle inbound calls professionally

•Communicate clearly and effectively with clients and prospects

•Maintain accurate call records and ensure timely follow-ups

•Support sales activities and customer engagement initiatives

•Assist with data analytics reporting by gathering, organizing, and presenting relevant information

•Prepare and compile reports as required

•Update CRM/ERP systems with accurate customer, call, and policy details

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Qualifications & Skills

•Strong attention to detail with excellent organizational skills

•Excellent written and verbal communication skills

•Proficiency in Microsoft Office; experience with CRM/ERP systems is preferred

•Ability to consistently work the night shift

•Ability to manage multiple tasks in a fast-paced work environment

•Strong problem-solving abilities with a customer-first mindset

•Must have access to a personal laptop for work purposes

Salary

•US-pegged salary

•Compensation will be competitive and based on experience, qualifications, and performance