About Sansa

Sansa is an AI-native engineering organization building and deploying real AI systems in production. We work on high-impact AI initiatives across a range of companies and internal products from implementing AI into existing platforms to building new AI-driven systems from first principles.

Our work spans industries and problem spaces, including internal AI transformations and customer-facing products. The unifying thread is execution: we ship scalable, production-grade systems that hold up under real-world usage.

Why Join Us

• Be part of a Silicon Valley venture-backed team building real AI systems in production
• Work across a pipeline of diverse, high-leverage AI projects (not a single product)
• Get a front-row seat to how AI is reshaping engineering, teams, and product development
• Operate with high autonomy, ownership, and trust as a senior IC
• Best-in-class compensation and an environment optimized for rapid learning, strong relationships, and AI-first craftsmanship

Role Overview

We're looking for AI-Native Support Engineers in Sri Lanka to join Sansa on a flexible, remote side gig basis. You'll work directly with end users to resolve technical issues, debug problems, and triage bugs across our portfolio of AI-driven products and implementations.

This is a high-impact support role for engineers who can diagnose issues quickly, communicate clearly with non-technical users, and ship fixes fast—all while leveraging AI tools to accelerate resolution times.

What You'll Do

• Provide technical support and debugging assistance to end users across multiple AI products
• Triage incoming bug reports and issues, identifying root causes and severity levels
• Implement quick fixes and patches for common issues under light oversight
• Reproduce user-reported problems and document steps, edge cases, and workarounds
• Communicate clearly with users to understand issues, provide updates, and explain solutions
• Escalate complex issues to senior engineers with clear context and reproduction steps
• Use AI tools daily for debugging, code analysis, testing, and faster issue resolution
• Maintain documentation of common issues, fixes, and troubleshooting patterns

What We're Looking For

• Engineering background: 0–3 years of professional experience or equivalent project work
• Technical fundamentals: Comfortable reading and writing code, understanding logs, and debugging systems
• AI-native approach: You actively use AI tools (LLMs, agents, assistants) to diagnose problems and find solutions faster
• User empathy: Able to communicate technical concepts clearly to non-technical users
• Problem-solving mindset: You enjoy hunting down bugs and figuring out why things break
• Familiarity with modern web/backend tech: React, APIs, databases, cloud platforms, etc.
• Self-directed: Can work independently with light oversight and know when to ask for help
• Clear communicator: Strong written English for user support and issue documentation

Great to Have

• Experience in customer support, technical support, or user-facing engineering roles
• Exposure to production systems, monitoring tools, or incident response
• Personal projects or work involving AI tools, LLMs, or automation
• Comfort working across multiple products or problem domains simultaneously

Why This Role

• Flexible remote work from Sri Lanka
• Get paid to solve real problems for real users in production AI systems
• Learn how AI products behave in the wild and how to fix them fast
• Build your debugging and user communication skills in a fast-paced, AI-first environment
• Work with a Silicon Valley-backed team on cutting-edge AI implementations