The Job

• Handle inbound and outbound calls in a professional and courteous manner
• Provide accurate and detailed information regarding eSoft programmes, courses, and services
• Follow up with students and prospective clients to support enrolment and inquiries
• Maintain accurate records of calls, enquiries, and customer details in the system
• Achieve assigned call targets while ensuring high service quality

The Person

• Strong communication skills in English (Sinhala and/or Tamil will be an added advantage)
• Positive attitude with a strong customer service mindset
• Basic computer literacy and ability to handle CRM or call management systems
• Ability to work in a target-driven and fast-paced environment
• Willingness to learn and work collaboratively as part of a team
• Candidates must be willing to work on weekends and Poya days.
• The role operates on a roster basis, with working hours scheduled between 7:30 AM and 6:30 PM.