📌 Position: Banking Recovery/Collections Executive (Call Center) 📍 Location: Colombo 🕒 Experience Required: Minimum 1 year in banking or financial services call center environment

About the Role: We are seeking a motivated professional with call center experience in the banking sector to join our client’s team. The ideal candidate will have experience in recovery or collections, handling calls to assist customers with overdue accounts, and ensuring timely resolution in a professional and compliant manner.

Key Responsibilities:

• Handle inbound/outbound calls for banking customers regarding overdue payments or recovery collections.
• Provide accurate information and guide customers through repayment options.
• Maintain detailed records of interactions and recovery status in CRM systems.
• Ensure compliance with bank policies and regulations.
• Collaborate with team members to achieve recovery targets and KPIs.

Requirements:

• Minimum 1 year of experience in banking call center operations, preferably with recovery/collections exposure.
• Strong communication and negotiation skills.
• Ability to work under pressure and meet targets.
• Customer-centric approach with professionalism and discretion.

Benefits:

• Competitive salary and incentives
• Opportunity to work with a reputed banking institution
• Career growth in banking operations and collections