For over 30 years, City Pharmacy Limited Group of Companies has been the forefront of retailing across Papua New Guinea. The Company's well - known household brands incldue City Pharmacy, City Pharmacy Wellness Clinic, City Pharmacy Medical Lab Supplies, Hardware Haus Limited, Real Rewards Plus, DFS(Prouds) PNG Limited, Jack's of PNG and CPL Foundation. From everyday groceries,medical supplies, apparels and DIY tools. We cater to a wide range of needs.

About the Role

We are seeking a proactive and passionate Training & Development Officer to support our People & Culture team in building a skilled, motivated, and high‑performing workforce. In this role, you will help assess training needs, develop and deliver training programs, coordinate onboarding, and support employees’ continuous learning and career growth.

If you are enthusiastic about developing people, designing impactful training, and improving organizational capability—this role is for you!

Key Responsibilities

• Assist the Training Manager in planning annual and quarterly training and development programs.
• Prepare and facilitate onboarding and induction sessions for new employees.
• Deliver group and one‑on‑one training across various departments.
• Monitor training activities at store level and provide recommendations for improvement.
• Learn store operations to design relevant training materials and interventions.
• Track and assess individual training progress and performance.
• Support succession planning by identifying potential talent.
• Ensure statutory training requirements are met for Work Permit renewals (non-nationals).
• Maintain accurate training records and prepare required monthly and annual reports.
• Contribute to People & Culture projects, initiatives, and department activities.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to motivate and engage employees.
• Excellent organizational and time‑management abilities.
• Confident facilitator with the ability to deliver training across various levels.
• Strong customer service mindset.
• Ability to work independently with minimal supervision.
• Fluent in English and Tok Pisin.

Technical Requirements

• Bachelor’s Degree in Business Management, Human Resource Management, Psychology, or related field.
• Train‑the‑Trainer (ToT) certification is an advantage.
• Minimum 3 years’ experience in training, including customer service training.
• Solid understanding of training methods, adult learning principles, and competency development.
• Proficient in Microsoft Office 365 (Outlook, Teams, PowerPoint, etc.).
• Ability to document processes, track metrics, and analyse training data.

All applications are to be submitted in a single file PDF format(not more than 10mb in size) and must be addressed to:

The Coordinator - People & Culture

City Pharmacy Limited

P.O Box 1663, Port Moresby,NCD 121

Application Deadline: 5.00pm,24 February 2026