Front Office Executive

Job Purpose

The Front Office Executive is responsible for managing the department while delivering a smooth and welcoming guest experience from arrival to departure. This role manages the total front office operation from check-in and check-out processes, guest inquiries, billing accuracy, and coordination with other departments to ensure high service standards and guest satisfaction.

Key Responsibilities

• Understanding the gravity of a smooth operation of the Front Office Department
• Plan and Handle guest check-in and check-out procedures efficiently and accurately
• Ensure correct room allocation, billing, postings, and documentation in the PMS
• Respond professionally to guest inquiries, requests, and complaints
• Coordinate closely with Housekeeping to ensure room readiness
• Handle cash, credit card transactions, and follow internal control procedures
• Maintain Front Office SOPs, service standards, and brand guidelines
• Manging other team members and rostering
• Support upselling initiatives for rooms and services

Requirements

• Diploma or certification in Hospitality Management or related field
• Previous experience in Front Office or Guest Services preferred
• Strong communication and interpersonal skills
• Familiarity with hotel PMS systems
• Good grooming standards and professional appearance
• Ability to work shifts, weekends, and holidays