Guest Relations Executive

Job Purpose

The Guest Relations Executive focuses on enhancing guest satisfaction through personalized service, proactive engagement, and effective service recovery. This role manages VIPs, repeat guests, and special occasions, ensuring memorable experiences and strong guest loyalty.

What we are looking for:

• Has empathy as a genuine superpower, not a buzzword
• Owns every guest interaction like it's the only one that matters
• Speaks English fluently — Russian, German, French or other European languages are a major advantage
• Has lived, travelled, and carries genuine cultural fluency
• Brings contagious energy and a zest for life that guests remember
• Solves problems with the decisiveness of a Samurai and the warmth of a host

Requirements

• Diploma or degree in Hospitality or Tourism Management
• Experience in Guest Relations or Front Office preferred
• Excellent communication and problem-solving skills
• Strong guest-handling and service recovery abilities
• Positive attitude and attention to detail