Job Summary

We are looking for a motivated and technically skilled IT Support – Associate to provide first-level technical support to internal users. The ideal candidate should have basic knowledge of hardware, software, and networking, along with strong problem-solving and communication skills.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network-related issues
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment
• Troubleshoot system, email, and connectivity issues
• Assist in user account management (password resets, access rights, email setup)
• Support Microsoft Office, Windows OS, and common business applications
• Maintain IT asset inventory and documentation
• Escalate complex technical issues to senior IT staff when necessary
• Ensure timely resolution of support tickets
• Assist in system updates, backups, and basic network maintenance

Requirements

• 0–1 year of experience in IT support or a similar role
• Diploma or Degree in IT, Computer Science, or a related field
• Basic knowledge of Windows operating systems and Microsoft Office
• Understanding of networking fundamentals (LAN/WAN, IP, DNS, etc.)
• Good troubleshooting and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment