One of our reputed clients in the ISP / Telecommunications industry is seeking technically capable and customer-focused Junior Technical Support Executives to join their team in Colombo. This role involves handling inbound technical support queries related to internet connectivity and networking services.

SALARY: LKR 65,000

KEY RESPONSIBILITIES:

• Handle inbound technical support calls from international customers.
• Troubleshoot basic internet connectivity issues.
• Assist with router and modem setup, reset, and basic configuration.
• Guide customers through structured troubleshooting steps.
• Escalate complex technical cases to senior support staff.
• Accurately document customer interactions and resolutions.
• Maintain professional communication standards and service quality.

REQUIREMENTS:

• Minimum 1 year experience in IT Helpdesk / ISP / Telecom support.
• Basic understanding of TCP/IP, DNS, DHCP, Routers, Modems, and Wi-Fi troubleshooting.
• Basic network diagnostic skills.
• Excellent spoken and written English with clear pronunciation.
• Ability to explain technical instructions clearly to non-technical customers.
• Professional call handling skills.
• Must be flexible to work rotational shifts aligned with Canadian EST.

WORKING HOURS:

Rotational shifts aligned with Canadian EST:

• 7:00 AM – 4:00 PM EST (5:30 PM – 2:30 AM SLT)
• 3:00 PM – 12:00 AM EST (1:30 AM – 10:30 AM SLT)

Call: 0117 387 882 | 0117 387 883

Manpower Lanka Solutions (Pvt) Ltd.

12A, Ridgeway Place, Bambalapitiiya, Colombo 04.