One of our reputed clients in the ISP / Telecommunications industry is looking for experienced and technically strong Senior Technical Support Executives to manage advanced troubleshooting and technical escalations related to ISP services.

SALARY: LKR 80,000

KEY RESPONSIBILITIES:

• Handle inbound technical support calls from international customers.
• Diagnose and resolve advanced internet connectivity issues.
• Configure routers and resolve IP/DNS-related problems.
• Perform in-depth troubleshooting and root cause analysis.
• Manage technical escalations and ensure timely resolution.
• Support junior team members when required.
• Maintain high-quality resolution standards.

REQUIREMENTS:

• 2–4+ years’ experience in ISP / Telecom / Network Technical Support.
• Strong knowledge of TCP/IP, DNS & DHCP, Router & Modem configuration, Wi-Fi troubleshooting, and Network Diagnostics.
• Strong analytical and problem-solving skills.
• Excellent spoken and written English.
• Clear and confident communication with international clients.
• Ability to explain complex technical issues in simple terms.
• Professional call handling skills.
• Must be flexible to work rotational shifts aligned with Canadian EST.

WORKING HOURS:

Rotational shifts aligned with Canadian EST:

• 7:00 AM – 4:00 PM EST (5:30 PM – 2:30 AM SLT)
• 3:00 PM – 12:00 AM EST (1:30 AM – 10:30 AM SLT)

Call: 0117 387 882 | 0117 387 883

Manpower Lanka Solutions (Pvt) Ltd.

12A, Ridgeway Place, Bambalapitiya, Colombo 04.