This role requires the candidate to work in Jakarta Selatan, Indonesia.

Client Overview:

The client is a leading global provider of ICT infrastructure and smart devices, the world’s largest supplier of telecommunications network equipment, and the second-biggest maker of smartphones, established in 1987 and headquartered in Shenzhen, China. It has grown to become a major innovator in 5G, cloud computing, AI, and consumer electronics, with over 207,000 employees worldwide and operations in more than 170 countries and regions. It is ranked among the top 10 global employers in the ICT sector, the no. 1 global telecom brand, and recognized among the world’s best employers by Forbes.

In Indonesia, the company plays a pivotal role in the country’s digital transformation through partnerships with governments, telcos, enterprises, and educational institutions. It also supports local talent development through initiatives such as training programs and academies focused on ICT skills, helping to build expertise and capacity in the technology sector.

Job Role:

The Senior Delivery Engineer is responsible for the end-to-end technical leadership of FWA (Fixed Wireless Access) and FTTx solutions within the ISP sector. In this role, you serve as the primary technical architect and liaison for high-value enterprise accounts. You are responsible for ensuring that the "last-mile" wireless connectivity of FWA is seamlessly integrated with robust backend infrastructures, managing the complexity of IP RAN backbone networks, and deploying advanced protocols like MPLS and SRv6 to guarantee high-performance data transport from base stations to the core network.

Beyond physical delivery, you will drive the integration of software-defined technologies to enhance service value for enterprise clients. This includes designing and overseeing SD-WAN and SDN architectures that utilize VXLAN and NCE-x to provide intelligent traffic management and secure campus connectivity. You will act as a strategic problem-solver, conducting solution reviews to identify delivery risks, leading cross-domain teams to resolve critical technical issues, and using proactive network monitoring to identify new business opportunities that enhance long-term customer satisfaction.

Key Responsibilities:

• Technical Solution Management: Lead technical communication and coordination with key accounts in the large enterprise industry, specifically focusing on Surge or Astra customer groups and ISP Fiber star.
• Technical Risk Management: Conduct rigorous solution reviews to identify service delivery risks. Proactively organize product engineers to address customer business pain points and provide rapid, effective solutions.
• Issue Handling & Coordination: Navigate complex issue-handling processes, leading cross-functional efforts across various product domains to ensure quick and successful resolution of technical challenges.
• Service Value Demonstration: Leverage pre-sales support and proactive network monitoring to identify growth opportunities and enhance overall customer satisfaction and loyalty.

Candidate Requirements:

• Bachelor’s degree in Engineering, ICT, or related technical disciplines
• 5+ years in Solution Delivery roles within ICT or ISP industry, with proven experience designing technical solution architectures and delivering key projects
• High-level professional certifications such as HCIE or CCIE preferred
• Hands-on experience with IP RAN, SDN, WLAN, SD-WAN, and Firewall for Fixed Wireless Access, with proficiency in MPLS, SRv6, VXLAN, and NCE-x
• Ability to lead technical experts, manage cross-domain teams, and work collaboratively in fast-paced environments
• Strong communication skills and professional fluency in English (Mandarin preferred), analytical, solution-driven, and stress-resistant

Job Code: #599