This role requires the candidate to work in Jakarta Selatan, Indonesia.

Client Overview:

The client is a well-established and leading luxury retail operator in Indonesia, representing world-renowned premium fashion and lifestyle brands. The company has a long history in luxury retail, with boutiques in major shopping destinations across Jakarta, Surabaya, and other key cities.

It brings international retail excellence to Indonesia’s growing luxury market, delivering an exceptional shopping experience through exclusive product offerings, premium store environments, and professional customer service. Product offerings include luxury leather goods such as handbags, wallets, and travel items, accessories like small leather goods and belts, as well as selected ready-to-wear apparel and shoes in some stores.

Job Role:

They are seeking an experienced fashion retail leader to join their team and uphold the highest standards of performance and customer satisfaction. The person will be assigned to manage a luxury retail store in Pondok Indah, Jakarta Selatan.

As the Store Manager, you will represent the luxury brand and take full responsibility for leading the store team, driving sales, and delivering an exceptional customer experience. You will oversee day-to-day store operations, manage team development, implement company strategies to ensure overall store success, and provide excellent service to upscale buyers who value luxury fashion, high-quality craftsmanship, and brand prestige.

Key Responsibilities:

• Deliver exceptional in-store customer experience and drive sales performance to meet/exceed KPIs
• Analyze sales results, prepare reports, and implement clienteling strategies to build a loyal customer base
• Ensure visual merchandising and store presentation align with brand standards
• Lead, motivate, coach, and develop the store team, including recruitment, onboarding, training, and performance evaluations
• Manage daily store operations, including opening/closing, cash handling, inventory control, stock accuracy, and after-sales service
• Coordinate with head office on reporting, operations, and support functions

Candidate Requirements:

• Education: Minimum Bachelor’s Degree in any major.
• Experience: Minimum 3–5 years in luxury retail management within high-end fashion or accessories stores, particularly luxury bag brands, with experience in Sales/Business, Customer Engagement/Customer Service, and Store Operations roles.
• Industry Expertise: Familiarity with KPIs and clienteling strategies in luxury retail.
• Technical Skills: Strong leadership, sales management, and customer service orientation.
• Professional Skills: Strong communication and interpersonal skills, problem-solving, and coordination skills.
• Personal Qualities: Professional, detail-oriented, well-groomed, strong interpersonal and communication skills.
• Language Skills: Basic English for communication.

Job Code : #600