Role Overview We are seeking a motivated and detail-oriented Customer Services Executive to assist with the current operational requirements in our Customer Service Department. The ideal candidate will play a key role in ensuring smooth communication with customers, handling service-related inquiries, and supporting internal processes to maintain high standards of customer satisfaction.

Your Responsibilities

• Handle customer inquiries and provide prompt and professional responses.
• Support the Customer Service Department in managing daily operational tasks.
• Maintain accurate records of customer interactions and service requests.
• Coordinate with internal departments to resolve customer concerns efficiently.
• Assist in processing and updating information in the ERP system where applicable.
• Ensure timely follow-up on customer requests and service issues.
• Contribute to maintaining a high level of customer satisfaction through effective communication and service delivery.

Candidate Profile

• Prior experience in a customer service role will be an advantage.
• Working knowledge or experience in an ERP system is an added advantage.
• Good communication skills in English, both written and spoken.
• Basic computer literacy and familiarity with office applications.
• Strong interpersonal and problem-solving skills.
• Ability to work in a team environment and manage multiple tasks effectively.