This isn’t your average internship. You’ll step into a high-ownership role focused on keeping our internal systems, teams, and delivery engine running smoothly.

What You’ll Do

Team Operations & Pod Visibility

• Conduct daily check-ins across active pods to understand: Work progress, Team morale and energy, Communication flow
• Identify blockers, risks, or inefficiencies early
• Escalate urgent issues immediately to the PO
• Compile weekly summary reports (every Friday) with key insights and patterns
• Act as the “eyes and ears” of the PO across all teams

ClickUp & Task Management

• Maintain daily ClickUp hygiene across all pods
• Ensure all tasks are assigned correctly, have clear deadlines, and are in the right status
• Identify and flag: Stalled tasks, Overdue items, Missing or unclear task details
• Keep the system clean, structured, and reliable

Weekly Reporting & Team Updates

• Compile weekly production reports including: Turnaround times, Delivery performance, QA outcomes
• Collect updates from Project Managers
• Consolidate everything into one clear, structured summary for the PO
• Present information in a way that supports fast decision-making

Client Call Brief Preparation

• Prepare pre-call briefs for the PO before scheduled client calls
• Summarize: Current project status across pods, Recent client feedback, Client sentiment (happy/neutral/frustrated), Risks, delays, or highlights
• Highlight anything critical that the PO should be aware of
• Continuously improve the quality of briefs based on feedback

SOP Documentation (Mentored by PO)

• Learn internal processes directly from the PO
• Draft Standard Operating Procedures (SOPs) based on guidance
• Structure documentation clearly and logically
• Revise based on feedback and build a central SOP library

QA Spot Checks

• Perform first-level QA checks using predefined checklists
• Ensure deliverables meet internal standards before final review
• Flag inconsistencies or issues to the PO
• Focus on process accuracy (not creative direction)

Training Progress Tracking (Support Role)

• Track new hire progress during training periods
• Ensure completion of Team Trainings
• Monitor deadlines and accountability
• Flag delays or concerns to the PO

Competitor Research & Strategic Support

(Shared responsibility with PO — not fully delegated)

• Support the PO in competitor research for selected clients
• Analyze: Social media activity, Websites, Ads, and positioning, LinkedIn presence
• Identify: Market trends, Opportunities for improvement or new services
• Compile findings into structured briefs
• Work alongside the PO to refine insights

Testimonial & Review Tracking

• Track testimonial outreach initiated by the PO
• Monitor responses and follow-ups
• Ensure all testimonials are: Collected, Organized, Properly logged
• Prevent missed opportunities

Team Culture & Internal Support

• Assist in planning internal initiatives: Team events, Bonding activities, Merch/logistics
• Support execution while the PO leads direction

Meet Your Team

• Work directly under the Product Owner (PO) with hands-on mentorship
• Collaborate with designers, project managers, and internal teams
• Be part of a fast-paced, execution-focused environment

You’ll Thrive If You:

• Are highly organized and detail-obsessed
• Communicate clearly and professionally in writing
• Take initiative without needing constant direction
• Enjoy working behind the scenes to keep things running smoothly
• Are comfortable using tools like ClickUp, Google Sheets, and Slack
• Are proactive, reliable, and eager to learn operations deeply

What We Offer:

• Hands-on experience in real operations within a fast-paced startup environment
• Direct exposure to how internal systems, delivery workflows, and team coordination function in a growing company
• Mentorship and close collaboration with the Product Owner (PO)
• Opportunity to work on real operational processes that directly impact team efficiency and delivery quality
• Experience working across multiple teams including design, project management, and internal operations
• A flexible, remote-friendly work environment with a strong execution culture
• A certificate upon completion and potential for a permanent role based on performance

How to Apply:

Send us:

• Your updated CV
• Your LinkedIn profile link
• A short video (1–2 minutes) explaining why you’re interested in operations and what makes you a detail-oriented, reliable person