This is an onsite office-based role in Colombo.

The term “Remote Facility Manager” refers to managing facilities remotely for overseas clients, not working from home.

We are looking for a Remote Facility Manager to coordinate service operations and manage HVAC-related activities across multiple client sites remotely.

You will act as the central command hub between customers, technicians, and vendors, ensuring smooth operations, quick response times, and high-quality service delivery.

Key Responsibilities:

• Handle inbound and outbound calls, emails, and service requests from clients
• Schedule and track maintenance, breakdowns, and service calls
• Monitor HVAC system performance and escalate issues
• Coordinate with technicians, vendors, and suppliers
• Coordinate maintenance activities including preventive and corrective HVAC services
• Monitor service progress and ensure timely completion within SLA targets
• Track and manage work orders, service requests, and maintenance schedules
• Escalate critical issues and ensure quick resolution
• Communicate effectively with clients, vendors, and internal teams
• Maintain accurate records, reports, and system updates

Requirements:

• Diploma or Degree in Mechanical, Electrical, Facilities Management, or related field
• 1–3 years of experience in facilities coordination or service operations (freshers with strong communication skills may apply)
• Basic knowledge of HVAC systems and maintenance processes
• Strong English communication skills (spoken and written)
• Ability to multitask, prioritize, and work under pressure
• Familiarity with Outlook, Excel, GoTo, and time-tracking tools (e.g., Hubstaff) is an advantage, and coordination tools

What We’re Looking For:

• Background in Mechanical / Electrical / Facilities Management
• Basic HVAC knowledge
• Strong English communication and coordination skills
• Ability to handle pressure and urgent situations
• Experience in service coordination or facilities is a plus

Performance Expectations:

• Meet response time targets and service SLAs
• Ensure timely closure of service requests
• Provide accurate updates and reporting

Important Notes:

• Must be comfortable working night shift (U.S. EST hours)
• This is a fully onsite role (Colombo office)
• Work involves remotely managing international facilities, not physical fieldwork

We are looking for candidates who are proactive, detail-oriented, and capable of managing multiple tasks efficiently in a fast-paced environment.