Customer Support Executive

Be Desi | Infinite Business Ventures Pvt Ltd

We are looking for energetic and customer-focused individuals to join our team as Customer Service Executives (CSEs) to handle daily customer interactions across multiple platforms.

Job Role:

• Handle all incoming customer inquiries from WhatsApp, Meta, TikTok, and calls.
• Provide quick and accurate initial responses to customer queries.
• Filter and assign inquiries to the relevant sales team members for follow-up.
• Ensure no customer inquiry is missed or delayed.
• Maintain proper records of inquiries and customer details.
• Follow up internally to ensure timely response and closure of inquiries.
• Escalate complex or urgent issues to the Customer Service Manager.
• Maintain professional and customer-friendly communication at all times.

Requirements:

• Minimum 1–2 years experience in customer service / call handling / online inquiries.
• Good communication skills in Sinhala & English (Tamil is an added advantage).
• Familiar with WhatsApp, Facebook/Instagram (Meta), and basic social media handling.
• Ability to respond quickly and handle multiple inquiries at the same time.
• Basic knowledge of Excel or record keeping.
• Willingness to work on a shift basis (Day & Night shifts).
• Positive attitude with a customer-focused mindset.

What You Get

• Opportunity to work with a fast-growing fashion retail brand.
• Friendly and supportive team environment.
• Experience in handling online customer operations and sales coordination.
• Career growth opportunities in customer service and retail operations.