One of our reputed clients in the Commercial Vehicle / Automotive industry is seeking a technically strong and operationally focused Channel Service Manager to oversee service networks and ensure high-quality after-sales support. The role focuses on managing workshops, improving service performance, and ensuring maximum vehicle uptime.

The ideal candidate should be a hands-on professional with strong technical knowledge and experience in service operations, capable of working closely with dealer and service partner networks.

SALARY: Negotiable

KEY RESPONSIBILITIES:

• Manage and optimize service operations across dealer and partner workshops.
• Ensure high levels of vehicle uptime and service quality.
• Monitor and improve after-sales service performance and customer satisfaction.
• Oversee spare parts business, including availability, inventory, and sales growth.
• Provide technical guidance and support to dealer/service partner teams.
• Implement service standards, processes, and best practices across the network.
• Conduct regular audits and performance reviews of service partners.
• Coordinate with internal teams to resolve complex technical issues.
• Support training and development of service staff and technicians.

REQUIREMENTS:

• 5–9 years of experience in commercial vehicle / automotive service operations.
• Strong technical background in vehicle diagnostics, repair, and maintenance.
• Experience managing workshops, service centers, or dealer networks.
• Good understanding of after-sales service operations and spare parts management.
• Ability to drive improvements in uptime, efficiency, and service quality.
• Strong coordination and stakeholder management skills.
• Good problem-solving and decision-making abilities.
• Effective communication and team collaboration skills.

BENEFITS:

• Competitive salary package with growth potential.
• Opportunity to work with a leading automotive organization.
• Exposure to large-scale service operations and dealer networks.
• Career progression into regional or national service leadership roles.

Manpower Lanka Solutions (Pvt) Ltd. 12A, Ridgeway Place, Bambalapitiya, Colombo 04.