The Senior Executive, Client Services and Retention role at We are Team Rocket is a strategic position responsible for managing lead generation campaigns, client relationships, and ensuring long term client retention through data-driven decision-making and operational excellence.

Responsibilities:

• Client Account Management - Own and manage client accounts end-to-end, ensuring proactive communication, strong relationship management, and high client satisfaction.
• Performance Analysis and Strategic Reporting -Lead the preparation of detailed client reports, analyze performance metrics, and provide actionable insights and strategic recommendations.
• Database and Information Management - Oversee and maintain accurate, well-structured client databases, ensuring data integrity, consistency, and accessibility across systems.
• Project Leadership and Coordination - Coordinate and lead cross functional execution of client deliverables, ensuring timelines, quality standards, and performance benchmarks are met.
• Client Retention and Growth - Drive client retention strategies through regular performance reviews, presentations, and proactive problem solving while identifying opportunities for account expansion.
• Process Optimization and Tool Management - Work across multiple platforms, CRM systems, and automation tools to streamline workflows, improve efficiency, and enhance service delivery.

What we are looking for;

• Minimum 3+ years of experience in client services, account management, marketing operations, or a related field.
• Bachelor’s degree in Business, Marketing, Management, or a relevant field.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Excellent communication and presentation skills with experience handling client interactions independently.
• Proven experience working with databases, spreadsheets, CRM systems, and automation tools or have the ability to learn on the job.
• Strong project management and organizational skills with the ability to manage multiple accounts simultaneously.
• Exceptional attention to detail, especially in technical and data driven environments involving multiple platforms and automation systems.
• Strong problem solving and critical thinking abilities with a proactive mindset.

Preferred Additional Qualifications:

• Experience in B2B marketing, SaaS, or outreach driven environments.
• Familiarity with LinkedIn outreach tools, email automation platforms, or data enrichment tools.