Surge Global is a digital consultancy that leverages marketing, data, and technology to help businesses grow. As Sri Lanka’s leading digital firm, we employ the best content, creative, design, and engineering talent the country has to offer.

Embracing a culture of transparency and equality in the workplace, we’ve built an environment that helps Sri Lanka’s best marketing and creative talent thrive. Our team approaches complex, multivariate challenges with an open mind and a strong willingness to continuously test, learn, and innovate.

With our headquarters in Colombo, Sri Lanka, we support and scale startups to Fortune 500 companies across the United States, Europe, Australia, Middle East, Papua New Guinea, Fiji, and Sri Lanka.

Responsibilities:

• Lead the analysis of complex business processes, identifying areas for improvement and developing solutions that align with business goals.
• Facilitate requirements gathering sessions with stakeholders, ensuring that business needs are accurately captured and translated into technical specifications.
• Conduct detailed process mapping to visualize current workflows and identify opportunities for optimization. Develop and implement process improvement initiatives.
• Manage relationships with key stakeholders, ensuring that their needs are understood and addressed throughout the project lifecycle.
• Take on a leadership role in projects, coordinating with cross-functional teams to ensure the successful delivery of solutions.
• Develop and maintain comprehensive documentation, including business requirements, user stories, and process flows. Provide regular updates and reports to stakeholders.
• Mentor junior business analysts, providing guidance and support to help them develop their skills and grow within the organization.

Requirements:

• Bachelor’s degree in Business Administration, Information Technology, or a related field. Advanced certifications in business analysis or project management are a plus.
• 5+ years of experience in business analysis, with a track record of leading successful projects and delivering process improvements.
• Strong analytical skills, with experience in process mapping, requirements gathering, and data analysis.
• Excellent communication and leadership skills, with the ability to manage stakeholders and lead project teams.
• Proficiency in project management methodologies and tools, with experience in managing business analysis projects.
• Ability to understand client needs and provide solutions that align with business objectives.
• Candidates with Fintec/BFS experience will be given priority.

Note: Employees will be transitioned to the client company upon completing three years at Surge