Surge Global is a digital consultancy that leverages marketing, data, and technology to help businesses grow. As Sri Lanka’s leading digital firm, we employ the best content, creative, design, and engineering talent the country has to offer.

Embracing a culture of transparency and equality in the workplace, we’ve built an environment that helps Sri Lanka’s best marketing and creative talent thrive. Our team approaches complex, multivariate challenges with an open mind and a strong willingness to continuously test, learn, and innovate.

With our headquarters in Colombo, Sri Lanka, we support and scale startups to Fortune 500 companies across the United States, Europe, Australia, Middle East, Papua New Guinea, Fiji, and Sri Lanka.

Responsibilities:

• Analyze business needs and requirements by collaborating with stakeholders to understand objectives and translate them into actionable plans.
• Serve as a bridge between technical and non-technical teams, ensuring that business goals are aligned with technical solutions.
• Perform detailed data analysis to identify trends, opportunities, and potential risks, providing insights to support decision-making.
• Document and maintain business requirements, user stories, and acceptance criteria, ensuring clarity and alignment throughout the project lifecycle.
• Coordinate UAT and gather feedback to iteratively improve products and solutions.
• Assist in the development of project plans, timelines, and budgets, monitoring progress and addressing issues as they arise.
• Support change management efforts by communicating updates and training users on new systems and processes.
• Stay informed about industry trends, best practices, and emerging technologies, applying relevant knowledge to enhance business processes.

Requirements:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum of 2 years of experience in business analysis or a related role.
• Strong analytical and problem-solving skills, with the ability to translate complex concepts into understandable terms.
• Excellent communication and interpersonal skills, with the ability to build rapport and collaborate effectively with diverse stakeholders.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint. Experience with Agile methodologies and tools, such as JIRA or Trello, is preferred. Knowledge of data analysis techniques and tools, such as SQL or Tableau, is a plus.
• Certification in business analysis (e.g., CBAP) is advantageous but not required.
• Candidates with Fintec/BFS experience will be given priority.

Note: Employees will be transitioned to the client company upon completing three years at Surge