Company Overview

Island Life Sri Lanka is one of the distinguished brands under York Hotel Management Services Limited (YHMSL), delivering world-class service while reflecting the unique charm and heritage of Sri Lanka. YHMSL is the hospitality management arm of The Colombo Fort Land & Building Company PLC (CFLB), one of Sri Lanka’s oldest and most respected conglomerates, established in 1895. Island Life Sri Lanka is a collection of boutique heritage properties including Thotalagala Tea Plantation Bungalow, The Warden’s House – Yala, and Galle Fort Hotel, designed to provide intimate and memorable stays that celebrate local culture, wildlife, and history.

Under the Island Life portfolio, a distinguished luxury boutique hotel in Hiriketiya, set to open in September 2026. Currently under development, this property is designed to redefine coastal luxury and personalized hospitality in Sri Lanka’s south.

We are seeking an experienced and dynamic Room Division Manager to oversee all Front Office and Housekeeping operations of our pre-opening luxury boutique hotel in the heart of Hiriketiya, Dikwella, ensuring exceptional guest experiences, operational excellence, and consistently high service standards.

Key Responsibilities:

• Oversee Front Office and Housekeeping departments to ensure smooth daily operations
• Ensure exceptional guest service standards and handle guest feedback effectively
• Manage room inventory, occupancy, and revenue optimization strategies
• Coordinate check-in/check-out processes and the overall guest journey
• Maintain cleanliness, presentation, and brand standards across all rooms and public areas
• Train, supervise, and motivate Room Division teams
• Monitor budgets, operational costs, and departmental performance
• Ensure compliance with hotel policies, health & safety, and service standards
• Work closely with other departments to ensure seamless guest experiences

Candidate Requirements:

• Bachelor’s degree or diploma in Hospitality Management or related field
• Minimum 4–6 years of experience in Rooms Division / Front Office / Housekeeping, with at least 2 years in a managerial role
• Pre-opening hotel experience is mandatory
• Experience in boutique or luxury hotel operations is highly preferred
• Strong leadership and team management skills
• Excellent guest handling and problem-solving abilities
• Strong knowledge of hotel PMS systems and operational procedures
• Excellent communication, organizational, and multitasking skills
• Ability to maintain high service standards in a dynamic, fast-paced environment