Company Overview

Island Life Sri Lanka is one of the distinguished brands under York Hotel Management Services Limited (YHMSL), delivering world-class service while reflecting the unique charm and heritage of Sri Lanka. YHMSL is the hospitality management arm of The Colombo Fort Land & Building Company PLC (CFLB), one of Sri Lanka’s oldest and most respected conglomerates, established in 1895. Island Life Sri Lanka is a collection of boutique heritage properties including Thotalagala Tea Plantation Bungalow, The Warden’s House – Yala, and Galle Fort Hotel, designed to provide intimate and memorable stays that celebrate local culture, wildlife, and history.

We are seeking an experienced Manager to lead overall operations of The Warden’s House, Yala, a luxury boutique property, ensuring exceptional guest experiences, strong operational performance, and effective team leadership in a dynamic hospitality environment.

Key Responsibilities

• Responsible for overseeing the daily operations of the hotel, ensuring guest satisfaction, coordinating activities and logistics and maintaining overall quality of the wildlife experience, services and facilities.
• Managing and training of the staff members in line with the company standards.
• Ensure effective communication between all departments, guests, staff and the management.
• Maintain the good standards of both Front of the House and Heart of the House departments.
• Resolve issues regarding hotel services, amenities, and policies of the properties.
• Lead the team to control budgets, manage expenses and controls to minimize hotel cost.
• Monitor employee performance and conduct regular evaluations to help improve guest service.

Requirements

• Bachelor’s degree in Hospitality Management or related field (professional qualifications preferred)
• 6–10 years of hospitality experience, including 3–5 years in a senior management role
• Experience in boutique or luxury hotel operations is highly preferred
• Strong leadership and team management skills
• Good knowledge of all hotel operations (Front Office, Housekeeping, F&B, Guest Services)
• Strong financial and operational management skills (budgeting & cost control)
• Excellent communication, problem-solving, and decision-making abilities