Main responsibilities

• Set up and launch clients on the platform
• Configure integrations and troubleshoot issues during onboarding
• Act as the primary client contact during the launch phase, ensuring timely delivery
• Import, clean, map, and optimise product data across marketplaces
• Validate product feeds and ensure marketplace compliance
• Understand client goals and align onboarding accordingly
• Deliver client training sessions and enable platform adoption
• Monitor integrations and resolve product listing or data issues
• Ensure accurate and timely project status updates on multiple platforms
• Maintain documentation, best practices, and process improvements
• Coordinate with multiple different internal and external stakeholders

Requirements

• Experience in Salesforce for project management.
• Experience in a client-facing technical role within SaaS, ideally in onboarding.
• Fluent in both written and spoken English
• Familiarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
• Excel– Advanced use of formulas (Logical, Lookup, Text), data validation, etc.
• Experience managing multiple complex client projects simultaneously
• Strong problem-solving skills with a client-focused mindset
• Excellent communication and presentation skills for both technical and non-technical audiences
• Experience and skills in documentation and process adaptability
• Experience delivering software training content
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities
• Expertise in API integrations (REST and SOAP) and troubleshooting complex technical issues
• Experience working with enterprise clients and/or in the e-commerce industry
• Familiarity with remote-based training tools