The Company

We create intelligent solutions that drives growth and increased productivity combining industry expertise, technological capabilities and a human-centred approach to help businesses evolve from thinking digital to being digital. Our platform delivers rich-media, Vision AI driven, in-app customer engagement for Sales and Service which enables enterprises to chat, video, audio, screen share & co-browse with their customers and prospects through secure mobile apps, popular messaging platforms and websites from anywhere, on any device.

Our modular architecture simplifies and enriches the digital customer journey in agile & cost-effective manner. Our platform delivers a consistent user experience and interface across on-premise, hosted, hybrid and pure-cloud deployments. We work with some of the world’s leading banking, telecommunication and hospitality brands to accelerate their digital transformation journey. We are one of Singapore’s fastest-growing technology companies with customers spread across 12+ countries using 22 million API driven interactions every year and using 10,000+ Secure Agents.

Overview

📍 Locations: Sri Lanka (Hybrid)

🕒 Experience: 5–10 years

The Role

We are looking for a Technical Consultant / Software Implementation Specialist who will play a key role in delivering end-to-end customer implementation projects across multiple environments and technologies.

As an Implementation Specialist, you will work closely with customers and internal teams to ensure successful project delivery from initiation to go-live and closure. You will act as a bridge between business and technical teams, ensuring smooth communication, configuration, deployment, and issue resolution.

This role requires strong ownership, attention to detail, and the ability to manage multiple projects simultaneously while maintaining quality and timelines.

Key Responsibilities

• Manage and coordinate customer implementation projects end-to-end
• Gather requirements and participate in functional specification discussions
• Act as liaison between customer IT teams and internal development teams
• Deploy application packages and perform environment configuration
• Support SIT, UAT, and production deployments
• Troubleshoot configuration and deployment issues
• Perform testing and ensure smooth go-live support
• Maintain clear communication and reporting with stakeholders

Technical Skills

• 5+ years experience in Telecommunication projects (mandatory)
• Experience in Java / .NET (C#, VB.NET), Web Services
• Hands-on with application servers: Tomcat / WebLogic / WebSphere
• Strong experience with Oracle / MS SQL databases
• Windows server support experience

Nice to Have

• Tetherfi product experience
• Avaya Experience Portal / MPP / AES / TSAPI
• IVR tools (Avaya Orchestration Designer)
• UNIX / Linux exposure
• Strong programming knowledge in Java / C / C++

Soft Skills

• Strong troubleshooting and problem-solving ability
• Excellent communication skills (technical + non-technical audiences)
• Ability to manage multiple projects
• Strong planning, documentation, and coordination skills
• High ownership and accountability mindset

💡 If you are passionate about implementation, customer delivery, and solving real-world technical challenges in telecom environments, we would love to hear from you!

Benefits

• Great Remuneration 💰
• Flexible Work Arrangement 🏠
• Performance Bonus 🏦
• Private Health Insurance 🏥
• Accelerated Career Growth 📚