Description of Customer Care Executive

Responsibilities:

Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

Handle and resolve customer complaints effectively.

Provide clear and accurate information about products, services.

Follow up with customers to ensure their concerns are addressed.

Provide administrative support.

Data entry and record keeping.

Assist with other office tasks as needed.

Requirements:

Completed any Diploma / NVQ Level.

Minimum 1 – 2 years of experience in customer service or a similar role.

Good communication and interpersonal skills.

Posses a strong technical background.

Strong problem-solving and customer-handling abilities.

Good computer literacy and familiarity with customer support systems.