We are currently seeking experienced and dynamic individuals to join our Service Call Center operations through targeted headhunting initiatives. This role is ideal for candidates with a strong background in customer service and call center environments, especially from reputed organizations.

Key Responsibilities:

• Handle inbound and outbound customer interactions efficiently
• Manage service requests and ensure timely follow-ups
• Address customer complaints and ensure high levels of satisfaction
• Coordinate with internal teams for service-related matters
• Maintain accurate records of customer interactions

Requirements:

• Minimum 2 years of experience in call center or customer service operations
• Strong communication and customer handling skills
• Good knowledge of complaint handling and customer satisfaction management
• Ability to coordinate and manage multiple service requests effectively
• Exposure to technical/service coordination is an added advantage
• G.C.E. A/L qualification (Tamil language skills will be an added advantage)

Additional Information:

• Department: Agriculture
• Designation: Senior Officer – Call Center
• Grade: Officer
• Gender: Open to all
• Location: Dewanampiyatissa
• Working Days: 6 days per week (Saturday & Sunday on roster basis)
• Working Hours: 8:30 AM – 5:00 PM
• Salary Range: LKR 40,000 – 45,000